Appointment, Deposit, and Cancellation Policy

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As of July 2022, AutoLux Detailing will require deposits on all appointments in order to be scheduled in the calendar. 

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Unfortunately, we have seen a major increase in last minute no-shows and cancellations.

Based on the total price of your services, appointment deposits will be $50 or $100. This is a non-refundable deposit, but can be rescheduled with at least 72 hours notice. If you need to reschedule less than 72 hours before your appointment, a new deposit must be made on the new appointment, or you can purchase a giftcard for the total remaining balance.  Short notice cancellations may also be subject to additional fees.

No shows will be charged the total remaining balance to the card on file 30 minutes after the scheduled drop off time.

Is the deposit an extra fee?

No, the deposit will go towards your total price for services rendered. It is NOT an additional fee. For instance, if the total price is $200, and your deposit was $50, then at time of checkout, you’ll only pay $150 (don’t worry, we’ll keep track of it all). 

Why do I have to place a deposit for my appointment?

We’ve seen an increase in no-shows and last minute cancellation/reschedules. This brings a lot of problems for a small business like ours. With a deposit, it lets us know you’re serious about working with us (and we appreciate that!). 

What if there’s ugly weather?

Since we work out of a shop, we can still work regardless of weather, (unless it’s really really bad weather). We have no problem keeping your vehicle inside overnight or until the next fair weather day.